Customer Relationship Management (CRM)

CRM: A Business Imperative during the Economic Downturn - Sage

Releated Categories: Customer Relationship Management (CRM), Customer Service and Support, Field Service Management, Help Desk and Call Management, Marketing Automation, Lead Distribution Management, Sales Force Automation (SFA)
Data Quality: A Survival Guide for Marketing - SAP

Releated Categories: Customer Relationship Management (CRM), Marketing Automation, Direct Marketing, Enterprise Marketing Management (EMM)/Marketing Resource Management (MRM), Data Management and Analysis, Business Performance Management (BPM), Enterprise Performance Management (EPM)/Balanced Scorecard, Executive Information System (EIS), Data Quality
Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis - SAP

Releated Categories: Customer Relationship Management (CRM), Customer Service and Support, Marketing Automation, Risk Management, Data Management and Analysis, Business Performance Management (BPM), Enterprise Performance Management (EPM)/Balanced Scorecard
How 5 Companies Increased Revenue and Profitability with Leadership and Customer Relationship Management Software - SoftBrands

Maximizer EnterpriseTM is an affordable and customizable customer relationship management (CRM) solution for small and medium-sized businesses that integrates sales and account management, marketing automation, customer service, and e-commerce software tools. Throughout the customer life cycle, Maximizer Enterprise enables you to attract prospects, win new customers, and improve customer satisfaction by enabling all staff to share information, communicate with customers through multiple channels, and organize individual and team ef forts. Contact Us
Deploying Customer Relationship Management Effectively: Beyond Implementation - Spinnaker Network Solutions

Not surprisingly, since its introduction customer relationship management (CRM) has evolved to become a widely embraced tool for uniting critical business and customer information into one data source. CRM does not supersede data generated by each department; rather, it becomes a window into those departments that is accessible and usable by all parts of the organization.
How to Choose the Right Hosted CRM Solution for You - InsideCRM

Today’s Customer Relationship Management (CRM) solutions aim to recapture the personalized customer service provided by local mom- and- pop shops of yore – except with high-tech-analytics capabilities, collaborative platforms and automated processes. By gathering information from multiple data sources and storing it in a centralized location, a hosted CRM solution provides a holistic view of a customer in real time. Armed with this insight, a company’s management, sales and service people can better generate leads, target top customers, manage marketing campaigns, drive sales and boost customer satisfaction.
CRM without Compromise: A Strategy for Profitable Growth - SAP

Releated Categories: Customer Relationship Management (CRM), Channel Management, Contact Management (CM), Customer Service and Support, Field Service Management, Marketing Automation, Sales Force Automation (SFA), Data Management and Analysis, Business Intelligence (BI), Database Management System (DBMS)
Making the Move: What to Do When You’ve Outgrown QuickBooks - Sage

Study after study indicates that customer satisfaction and loyalty are crucial success factors. Customers are the life-blood of any organization. The better you are able to understand and satisfy customers, the more your business will prosper. Closely linked Customer Relationship Management (CRM) software will allow your organization to increase customer satisfaction. Your sales team will have a much better understanding of customer purchasing habits, both in aggregate and individually. Research which customer management options are available with the accounting software you are considering, and how closely linked they are. Take time to research human resource management systems.